A brief guide to any funny business with computers.
|Problem||What to do.|
|You are seeing an email from unknown person that contains an attachment. Sometimes, the attachment will say ‘invoice’ or even being from the ‘Government’.||STOP! Think. Ask others. If confirmed as suspicious – delete. Delete. Delete from Trash.|
|There is a message on the screen demanding money, saying that the computer is infected.||Quickly pull the blue wire out of the back of the computer or from the data socket. Call IT and PM immediately|
|Computer ‘does not work’. Not starting when the button Power is pressed.||Check all the cords – the one that goes to the powerpoint, especially. If comfortable, disconnect ALL the cords and wires going to the computer, press the power button a couple of times. Reconnect the wires and press the power button again. It is called cold reboot. If no success – call IT and PM.|
|Clinical Software comes up with errors and does not connect to the patient file.||Close and Open. If no luck – call PM or IT.|
|No Internet but other things work well.||Call PM without panicking.|