How do GP Practice Managers use ChatGPT AI in their work?

ChatGPT became a sensation in late 2022. People are excited about ChatGPT, afraid of ChatGPT, placing their hopes in ChatGPT, and some believe that ChatGPT will take over the world, ultimately destroying humankind.

What is ChatGPT? 

This is a powerful computer program that can learn human behaviour in writing. Once learned (it already has), it can produce any writing like humans or even better. It can also answer questions and even successfully pass medical school exams. 

What’s in it for a GP Practice Manager? ChatGPT can make some tasks easier. You might find yourself spending less time on writing once you mastered ChatGPT.

How ChatGPT works?

First, you need to open an account (takes 20 seconds). It is free for everyone so far. You can do it here.

The window will look like this:

Let’s write something. For example, you have a little mental block about wring a job ad for your medical practice. You can go to SEEK and bring up the page with all ads for GP Practice Manager in Victoria. Then enter the following prompt into ChatGPT: Write a job ad for Practice Manager using the best examples from https://www.seek.com.au/practice-manager-jobs/in-All-Melbourne-VIC (copy the web address of the page with all the ads on SEEK about Practice Management)

In 20 seconds, you will get the following result:

Job Ad: Practice Manager

We are a fast-growing medical clinic located in Melbourne, VIC, seeking an experienced Practice Manager to join our team. As the Practice Manager, you will be responsible for managing the clinic’s daily operations, ensuring the highest quality of patient care, and fostering a positive and collaborative work environment.

Responsibilities:

• Manage all aspects of the clinic’s operations, including staff management, scheduling, financial management, and administration.
• Develop and implement clinic policies and procedures in compliance with relevant regulations and standards.
• Provide leadership and support to clinical and administrative staff, promoting a culture of excellence, teamwork, and continuous improvement.
• Ensure the clinic operates efficiently and effectively, monitoring and optimizing workflow and processes.
• Oversee financial management, including budgeting, billing, and revenue management, and ensure the clinic meets its financial targets.
• Manage inventory and procurement of equipment and supplies, ensuring adequate stock levels.
• Ensure compliance with infection control, occupational health and safety, and other relevant regulations and standards.
• Build and maintain relationships with patients, healthcare providers, and other stakeholders to promote patient satisfaction and retention.
• Stay up-to-date with industry trends, best practices, and regulatory changes and identify opportunities to improve clinic operations.

Requirements:

• Proven experience as a Practice Manager in a medical clinic or healthcare setting.
• Strong leadership and management skills, with the ability to inspire and motivate a team.
• Excellent communication and interpersonal skills, with the ability to interact effectively with patients, staff, and other stakeholders.
• Thorough knowledge of clinic operations, including staff management, financial management, and compliance with regulations and standards.
• Ability to analyze and optimize clinic workflow and processes for enhanced efficiency.
• Familiarity with medical billing, revenue management, and inventory management.
• Knowledge of infection control and occupational health and safety protocols in a healthcare setting.
• Strong problem-solving and decision-making skills.
• Proficient computer skills, including experience with clinic management software and Microsoft Office Suite.
• Relevant qualifications in healthcare management or related field.

If you are an experienced Practice Manager with a passion for delivering high-quality patient care and leading a dynamic team, we encourage you to apply. We offer a competitive salary, a supportive work environment, and opportunities for professional growth. Please submit your resume and cover letter outlining your qualifications and experience as a Practice Manager.

Of course, it is not the final product. You can tweak a thing or two to suit your style and your practice.

Let us try something more serious this time. Let’s write the Practice policy on something. I asked ChatGPT to write the medical clinic’s Hand Washing policy based on this: [and copied the hand washing guidelines from RACGP]. In 20 seconds, ChatGPT gave me a well-written Practice policy on handwashing:

Hand Washing Policy for Medical Clinic:

Purpose: The purpose of this policy is to establish procedures for hand hygiene to prevent the transmission of infectious agents in the medical clinic. Hand hygiene is an essential component of infection prevention and control, and all staff members are required to comply with this policy.

When Hands Must be Cleansed:

Hands must be cleansed (following standardised procedures for hand hygiene) before and after every episode of patient contact and after activities that may cause contamination. These include:

• Before and after eating
• Before and after routine use of gloves
• After handling any used medical devices (eg instruments or equipment)
• After going to the toilet
• When visibly soiled or perceived to be soiled
• Before and after every procedure
• Before and after any contact with patients

5 Moments for Hand Hygiene:

‘5 moments for hand hygiene’ is a simple strategy developed by the World Health Organization and adopted by the National Hand Hygiene Initiative to protect patients and healthcare workers from acquiring infectious agents. The 5 moments of hand hygiene are:

1. Before touching a patient
2. Before a procedure
3. After a procedure or body substance exposure risk
4. After touching a patient
5. After touching a patient’s surroundings.

Hand Hygiene Procedures:

• Hands should be washed with soap and water for at least 20 seconds or using an alcohol-based hand rub following the standardised procedures for hand hygiene.
• If hands are visibly soiled, wash them with soap and water.
• If gloves are worn, hands must be washed before putting on gloves and after removing gloves.
• Fingernails must be kept short and clean.
• Rings, bracelets, watches, and other jewellery must not be worn during patient care activities.
• Hand hygiene posters must be displayed in all areas of the clinic as a reminder to staff members.
• Staff members must report any breaches of this policy to the Practice Manager.

These are just a few examples of how GP Practice Managers can use ChatgPT. I will publish more about this in the coming days. If you cannot wait for the next article to appear, you can use my free QandA service.