Resources for Practice Admin staff

Here is a list of all the free online courses in alphabetical order:

1. Accessibility of services for patients with disabilities or impairments.
2. AI Hygiene in the Workplace: Best Practices for a Productive and Ethical Work Environment
3. Alcohol and Substance Use in the Workplace: Legal and Indemnity Considerations for Clinics.
4. Basics of Infection Control in General Practice. Receptionist in General Practice.
5. BRIDGING HEALTH INEQUALITIES: AN ONLINE COURSE FOR AUSTRALIAN GENERAL PRACTICE.
6. Care Plans for Admin Staff in General Practice
7. CPD Course: Identifying Patients for Chronic and Complex Disease Management. EA, RP, MO.
8. Compassionate Care and Staff Safety training
9. CONTENT OF CLINICAL NOTES. BEST PRACTICE.
10. Creating a Professional Development Plan (PDP) for RACGP CPD.
11. Dealing with Medicare audit – Free reading CPD course. GP CPD EA.
12. Dealing with unwarranted test requests. GP CPD activity and PDSA template for QI PIP.
13. Discrimination and bullying. Receptionist in General Practice training.
14. Documentation Best Practices for Justifying Long Consultations
15. Free Online Course: Building Effective Team Communication in General Practice
16. Getting more patients series: How to engage a marketing service?
17. GP training – free, useful clinical tools. Free online CPD activity. 1 hour.
18. Effective Communication for Healthcare Receptionists
19. Hand Care in the Health Workplace
20. How to promote your GP clinic’s website and get more patients. Marketing in General Practice.
21. Infection control: Handwashing procedure in General Practice.
22. INTERNATIONAL HEALTHCARE INTERNSHIP IN AUSTRALIA.
23. Legal obligations of Medical Receptionist. RECEPTIONIST IN GENERAL PRACTICE.
24. NO-FAULT, OPEN DISCLOSURE – THE PATH TO SAFETY AND QUALITY POLICY TRAINING FOR PRACTICE MANAGERS.
25. Maintaining vaccine potency. Receptionist in General Practice.
26. Micro-Course: Billing of Unrelated Medicare Items (also known as co-billing) for GPs and Practice Staff
27. Patient identifiers and unsecured email procedure. Free courses for receptionists in General Practice.
28. Phishing emails. IT security for Receptionists and Nurses in General Practice.
29. Practice Managers Training: Assessing Trainability and Dedication in Receptionist Candidates workshop.
30. Prevention of Burnout in Health Workplaces.
31. Prevention of Burnout at Workplaces (Universal application – any industry)
32. Prevention and Management of Occupational Exposure to Blood and Body Substances.
33. PRIOR CONSENT TO THE PRESENCE OF A THIRD PARTY ARRANGED BY THE PRACTICE. GP, NURSES AND ADMIN STAFF TRAINING.
34. Privacy Training. Understanding APP 6. Use or Disclosure of Personal Information.
35. Privacy and confidentiality. Receptionist in General Practice.
36. Privacy and Confidentiality training. Mandatory data breach notification. GP, Admin and Nursing staff in General Practice.
37. PRIVACY AND CONFIDENTIALITY TRAINING: USING OR DISCLOSING PATIENT INFORMATION.
38. Recall procedure training. RECEPTIONIST IN GENERAL PRACTICE.
39. Receptionist in Australian General Practice. Pre-employment training.
40. RISK MANAGEMENT: OPEN DISCLOSURE TRAINING FOR GENERAL PRACTICE TEAMS.
41. Sexual harassment in the workplace. Training for GP, Admin and Nursing staff in General Practice.
42. SMOKING ASSESSMENT RECOMMENDATIONS FOR ABORIGINAL AND TORRES STRAIT ISLANDER PEOPLE. GP AND PRACTICE NURSES.
43. Social media policy training. Receptionist in General Practice.
44. STAFF IMMUNISATION IN GENERAL PRACTICE.
45. Triage. Receptionist in General Practice.
46. Training for Medical Receptionists, GPs and Practice Nurses. Respectful and culturally appropriate care. Free.
47. Training Course: Using Interpreters in General Practice
48. TEMPLATE FOR PROFESSIONAL DEVELOPMENT PLAN (PDP) FOR RACGP CPD.
49. Using ChatGPT AI in General Practice. Free training for staff, nurses and GPs (EA). Digital Health.
50. VACCINE STORAGE. INTRODUCTION TO ‘COLD CHAIN
51. Workplace Conflict Prevention and Resolution.
52. ZERO TOLERANCE POLICY TRAINING FOR GPS, NURSES AND RECEPTIONISTS IN GENERAL PRACTICE.

Completing free online training might help those seeking employment in Medical Reception.

Free tutorials for General Practice staff to assist with accreditation. In alphabetical order.

Practice software training – Pracnet

Privacy update: Transfer of patient’s record here

Triage in General Practice. Two part video tutorial. here

LGBTIQ+ inclusiveness training here

CULTURAL AWARENESS TRAINING here

PATIENT ASKED FOR HIS / HER FILE here

A brief guide to any funny business with computers. here