Where to find help? Indemnity insurance, consultants. What to expect?

There are various professionals that help with audits. However, none of them can be the only resource for getting through the audit. 

Advice by your indemnity insurance provider is useful. They engage lawyers to act in your interests. However, the lawyers can only see that the legal process is correct. They, normally, have very little knowledge of how General Practice operates and little idea about Medicare numbers.

Consultants may assist with drafting the first response and support through the process, advising on how to present the evidence better. They, normally know where to find information and what documents to look for in your medical files. The consultants are not lawyers and cannot give you legal advice.

Colleagues who went through audits in the past may provide some support, however, they, normally, are not willing to talk about their experiences.