Free Online Course with Certificate: Workplace Conflict Prevention and Resolution
Conflict in healthcare workplaces is more common than many would expect. Disagreements, misunderstandings, and communication breakdowns between staff can affect morale, team performance, and—ultimately—patient care.
To help practices build stronger, more respectful teams, General Practice Training and Consulting offers a free online course with certificate: Workplace Conflict Prevention and Resolution.
This short course gives staff the tools to handle challenging situations calmly and constructively, before they escalate into formal complaints or resignations.
Why This Course Matters
Workplace conflict isn’t always loud. Sometimes it’s subtle—unspoken tension, resistance to collaboration, or persistent communication issues. Left unaddressed, it leads to:
- Poor teamwork
- Low morale
- Staff turnover
- Patient dissatisfaction
This course offers simple, practical strategies to reduce friction and build a more cohesive work culture.
What the Course Covers
- Early warning signs of conflict in the workplace
- Common sources of tension in healthcare teams
- How to respond constructively when conflict arises
- Language that de-escalates rather than provokes
- When to step in—and when to step back
- How to build a respectful, communication-focused team culture
Who Should Complete It?
- Receptionists dealing with challenging interactions at the front desk
- Nurses and GPs working in fast-paced clinical teams
- Practice Managers overseeing team communication and morale
- New staff joining a multidisciplinary team environment
Course Details
- Free and fully online
- Self-paced format
- Completion time: approx. 25–30 minutes
- Certificate of Completion provided (ideal for onboarding or CPD)
Final Word
No clinic is immune to workplace conflict. But how your team handles it makes all the difference. This course helps staff across all roles communicate more effectively, respond more professionally, and create a more positive, collaborative workplace.
Start the free course today or include it in your next team training plan.