This resource was collaboratively developed with a GP clinic in St Kilda, Victoria. You are welcome to use this.

This patient education leaflet aims to provide you with a comprehensive understanding of how your claim works and the steps involved. By familiarising yourself with this information, you can have reasonable expectations and ensure a smooth and efficient claims experience.

  1. What is the TAC? The Transport Accident Commission (TAC) is a government organisation providing support and compensation to individuals injured in transport accidents in Victoria, Australia.
  2. The Claims Process: a. Reporting the Accident:
    • As soon as possible, report the accident to the police and obtain a copy of the accident report.
    • Contact the TAC to notify them about the accident and start your claim.

b. Lodging Your Claim:

  • Complete the TAC claim form and provide all necessary documentation, such as medical reports and receipts.
  • Submit your claim to the TAC within the specified time frame.

c. Assessment:

  • The TAC will review your claim and assess your eligibility for compensation.
  • They will consider factors such as the circumstances of the accident, your injuries, and any pre-existing conditions.

d. Medical and Rehabilitation Services:

  • The TAC provides funding for necessary medical treatment, rehabilitation, and support services related to your injuries.
  • Work with your healthcare providers to develop a TAC-approved treatment plan.

e. Compensation and Benefits:

  • If your claim is accepted, you may be entitled to compensation for medical expenses, income support, and other benefits.
  • The TAC will work with you to determine the appropriate level of support based on your needs.

f. Claims Management:

  • Throughout the process, the TAC will assign a claims manager who will be your main point of contact.
  • Your claims manager will guide you, address your concerns, and keep you informed about the progress of your claim.
  1. Truthful Disclosure of Pre-existing Conditions: It is crucial to disclose any pre-existing medical conditions or injuries you had before the accident. Failure to provide accurate information may affect the assessment of your claim and the benefits you receive. WHEN ASSESSING YOUR CLAIM, the TAC considers all relevant factors, including pre-existing conditions.
  2. Frequently Asked Questions: This section addresses common questions and concerns about the claims process, such as:
    • What documents do I need to submit with my claim?
    • How long does it take to process a claim?
    • What types of support services are available?
    • Can I choose my healthcare providers?

Conclusion: By understanding the TAC claims process and the importance of truthful disclosure, you can actively participate in your claim and ensure you receive the support and benefits you are entitled to. If you have any questions or need assistance, please reach out to your claims manager or visit the TAC website at

For the same information in other community languages, visit: